Mirakl Websites Privacy Policy
Last updated: July 25th, 2019
Mirakl (“Mirakl”, “we” or “us”) takes your privacy very seriously. This Policy describes Mirakl’s privacy practices regarding the use of personal data in its websites. More precisely, it explains what data we collect, how we use, store and/or transfer it.
This Policy applies to individuals who visit (“visitor”, “you” or “yours”) Mirakl’s Websites (“websites”) and covers the following websites:
- mirakl.com,
- mirakl.fr,
- blog.mirakl.com (“blog”).
Our websites contain links to other websites. The privacy practices of other websites are covered by their own privacy policies. Please visit their privacy policies if you wish to know more.
What data we collect
and how we use it
Forms
Our websites contain contact forms. When you “book a demo” or you try to “contact us” via these forms, we require you to submit your contact information which contain personal data such as: full name, email, phone number. We may use your contact information to send you offers about our services. You can opt-out of future mailings at any time by clicking on the “unsubscribe” button located at the bottom of the emails you receive.
Blog mailing list
If you subscribe to the email updates service via our blog, you voluntarily provide us with your email address. We use this service to keep you informed on the latest marketplace-related news. We may also use the data you provide to us for marketing purposes. You can unsubscribe from it at any time by clicking on the “unsubscribe” button located at the bottom of the emails you receive.
Browsing data
When you visit our websites, we automatically collect your browsing data that may include your IP address, device, your region, your browser type, your internet service provider and/or mobile carrier, the pages and files you viewed, your searches, your operating system and system configuration data, and the date and time of your visit.
Some of the above data is used to create general statistics which allow us to assess the number of visitors to our website, identify what pages are visited most frequently and, ultimately, make the website more user friendly.
Cookies
Cookies are small text files that are placed in your computer by the websites you visit. They are widely used in order to makes websites work, or work more efficiently, as well as to provide information to the owners of the website.
Our cookies
We mainly use cookies that are session-based. They typically store data in the form of a session identification that does not personally identify you. Session cookies exist during one session. They disappear from your computer or device when you close your browser software or turn off your computer.
You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our websites.
Third-party cookies
We also use cookies delivered by third parties for statistical and advertising purposes. These cookies are governed by their own privacy policies. If you wish to opt-out third-party cookies, please check their privacy policies by clicking on the links below.
| Type of cookie | Purpose | More information |
|---|---|---|
| Google Analytics | These cookies are used to collect information about how visitors use our websites. They collect information in an anonymous form that does not identify a visitor. They provide information regarding the number of visitors to the sites, where visitors have come to the site from and the pages they visited. We use this information to compile reports and to help us improve the way our websites work. |
Click here for an overview of privacy practices at Google. To opt-out being tracked by Google Analytics across all websites, visit Google |
| Hubspot | These cookies are used to show you ads for Mirakl solutions that we think may interest you on any device you may use and track the performance of Mirakl advertisements. |
Click here for more information about cookies set by Hubspot. |
| AppNexus | These cookies are used to build group of users (segments) for target advertising. They provide information about the types of websites your browser has visited. This information is not matched to personally identifiable information. |
Click here for more information about cookies set by AppNexus |
| Social media | We embed social media buttons in our websites to redirect you to our social media accounts. They may set cookies on your computer when you click on them. |
Click here for an overview of the cookies policy at Linkedin |
Web beacons
Mirakl uses web beacons alone or in conjunction with cookies to compile information about prospects and visitors’ usage of its websites and interaction with emails from Mirakl. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular website tied to the web beacon, and a description of a website tied to the web beacon. For example, Mirakl may place web beacons in marketing emails that notify it when you click on a link in the email that directs you to one of the Mirakl’s websites. We use web beacons to operate and improve Mirakl’s websites and email communications.
Customer testimonials
Mirakl posts customer testimonials videos on the websites that contain data such as customer names and titles. Mirakl has obtained the consent of each customer before posting any data on such testimonials.
With whom we share it
Mirakl affiliates
Mirakl may share data about its prospects with its affiliates in order to work with them. For example, Mirakl may need to share data with its affiliates for marketing, and account management purposes. We do not disclose data to other companies – apart from our CRM provider, nor do we sell it.
Third-parties
Sections “Cookies” and “Web beacons” of this Policy, specifically address the data we or third parties collect through cookies and web beacons, and how you can control cookies through your web browser. Mirakl does not sell data to any third parties.
Compelled disclosure
Mirakl reserves the right to use or disclose information if required by law or if Mirakl reasonably believes that use or disclosure is necessary to protect Mirakl’s rights and/or to comply with a judicial proceeding, court order, or legal process.
Retention
We retain personal data only as long as necessary for using it in accordance with the purposes described in this Policy, or as otherwise necessary to comply with applicable laws. When your data is no longer necessary or relevant for our purposes, or required by applicable laws, we take steps to have it deleted or made anonymous.
How we protect your data
Mirakl puts in place all the necessary measures to protect your data form unauthorized access to, disclosure, alteration, or loss. In particular, we use SSL certificates to encrypt our websites and only a limited number of staff have access to the data we use. We review and update our practices regularly to enhance your privacy and ensure that our internal policies are followed.
If you have found a vulnerability or would like to report a security incident, you may send an email to security@mirakl.com.
The security of our applications and infrastructure is paramount to us and our clients. At Mirakl, we value coordinated disclosure when it comes to security issues. That is why we encourage reporters to privately disclose their findings and provide us with a reasonable time frame so that we can investigate, develop and deploy any necessary fix.
Data transfer
Mirakl primarily stores data in the European Union. To facilitate Mirakl’s global operations, Mirakl may sometimes transfer data to our affiliate located in the United States. This Policy applies to those transfers.
EU-US Privacy Shield
Mirakl complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States. Mirakl has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/
Mirakl’s commitments under the EU-US Privacy Shield Framework are subject to the investigatory and enforcement powers of the United States Federal Trade Commission.
Contact
In compliance with the Privacy Shield Principles, Mirakl commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Mirakl at: legal@mirakl.com
Mirakl has further committed to cooperate with the panel established by the EU data protection authorities (DPAs) with regard to unresolved Privacy Shield complaints data transferred from the EU.
If neither Mirakl nor the EU Data Protection Authorities resolve your complaint, you may have the possibility to engage in binding arbitration trough the Privacy Shield Panel.
Changes
Mirakl may change this policy from time to time. Make sure to check our Privacy Policy regularly.