Last updated: February 26th, 2020
Mirakl (“Mirakl”, “we” or “us”) takes your privacy very seriously. This Policy describes Mirakl’s privacy practices regarding the use of personal data in its websites. More precisely, it explains what data we collect, how we use, store and/or transfer it.
This Policy applies to individuals who visit (“visitor”, “you” or “yours”) Mirakl’s Websites (“websites”) and covers the following websites:
Our websites contain links to other websites. The privacy practices of other websites are covered by their own privacy policies. Please visit their privacy policies if you wish to know more.
What data we collect and how we use it
Our websites contain contact forms. When you “book a demo” or you try to “contact us” via these forms, we require you to submit your contact information which contain personal data such as: full name, email, phone number. We may use your contact information to send you offers about our services. You can opt-out of future mailings at any time by clicking on the “unsubscribe” button located at the bottom of the emails you receive.
Blog mailing list
If you subscribe to the email updates service via our blog, you voluntarily provide us with your email address. We use this service to keep you informed on the latest marketplace-related news. We may also use the data you provide to us for marketing purposes. You can unsubscribe from it at any time by clicking on the “unsubscribe” button located at the bottom of the emails you receive.
When you visit our websites, we automatically collect your browsing data that may include your IP address, device, your region, your browser type, your internet service provider and/or mobile carrier, the pages and files you viewed, your searches, your operating system and system configuration data, and the date and time of your visit.
Some of the above data is used to create general statistics which allow us to assess the number of visitors to our website, identify what pages are visited most frequently and, ultimately, make the website more user friendly.
Cookies are small text files that are placed in your computer by the websites you visit. They are widely used in order to makes websites work, or work more efficiently, as well as to provide information to the owners of the website.
|Type of cookie||Purpose||More information|
|Google Analytics||These cookies are used to collect information about how visitors use our websites. They collect information in an anonymous form that does not identify a visitor. They provide information regarding the number of visitors to the sites, where visitors have come to the site from and the pages they visited. We use this information to compile reports and to help us improve the way our websites work.||
To opt-out being tracked by Google Analytics across all websites, visit Google
|Hubspot||These cookies are used to show you ads for Mirakl solutions that we think may interest you on any device you may use and track the performance of Mirakl advertisements.|
|AppNexus||These cookies are used to build group of users (segments) for target advertising. They provide information about the types of websites your browser has visited. This information is not matched to personally identifiable information.|
|Social media||We embed social media buttons in our websites to redirect you to our social media accounts. They may set cookies on your computer when you click on them.|
Mirakl uses web beacons alone or in conjunction with cookies to compile information about prospects and visitors’ usage of its websites and interaction with emails from Mirakl. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular website tied to the web beacon, and a description of a website tied to the web beacon. For example, Mirakl may place web beacons in marketing emails that notify it when you click on a link in the email that directs you to one of the Mirakl’s websites. We use web beacons to operate and improve Mirakl’s websites and email communications.
Mirakl posts customer testimonials videos on the websites that contain data such as customer names and titles. Mirakl has obtained the consent of each customer before posting any data on such testimonials.
With whom we share it
Mirakl may share data, notably contact details, about its prospects with its affiliates in order to work with them. For example, Mirakl may need to share data with its affiliates for marketing and account management purposes.
Mirakl may partner with other companies to jointly offer products, services, or programs. Mirakl may share your data collected via the Forms, notably your contact details, with our partners. Mirakl does not control our business partners’ use of such data and their use is governed by their own privacy policies. If you do not wish for your information to be shared in this way, you may opt-out.
Mirakl may also be required to disclose personal data in response to lawful request by public authorities, including to meet national security or law enforcement requirements.
Accountability for onward transfers
In the context of an onward transfer, Mirakl has responsibility for the processing of personal information it receives under the Privacy Shield and subsequently transfers to a third party acting as an agent on its behalf. Mirakl shall remain liable under the Principles if its agent processes such personal information in a manner inconsistent with the Principles, unless Mirakl proves that it is not responsible for the event giving rise to the damage.
Sections “Cookies” and “Web beacons” of this Policy, specifically address the data we or third parties collect through cookies and web beacons, and how you can control cookies through your web browser. Mirakl does not sell data to any third parties.
Mirakl reserves the right to use or disclose information if required by law or if Mirakl reasonably believes that use or disclosure is necessary to protect Mirakl’s rights and/or to comply with a judicial proceeding, court order, or legal process.
We retain personal data only as long as necessary for using it in accordance with the purposes described in this Policy, or as otherwise necessary to comply with applicable laws. When your data is no longer necessary or relevant for our purposes, or required by applicable laws, we take steps to have it deleted or made anonymous.
How we protect your data
Mirakl puts in place all the necessary measures to protect your data form unauthorized access to, disclosure, alteration, or loss. In particular, we use SSL certificates to encrypt our websites and only a limited number of staff have access to the data we use. We review and update our practices regularly to enhance your privacy and ensure that our internal policies are followed.
If you have found a vulnerability or would like to report a security incident, you may send an email to firstname.lastname@example.org.
The security of our applications and infrastructure is paramount to us and our clients. At Mirakl, we value coordinated disclosure when it comes to security issues. That is why we encourage reporters to privately disclose their findings and provide us with a reasonable time frame so that we can investigate, develop and deploy any necessary fix.
Mirakl primarily stores data in the European Union. To facilitate Mirakl’s global operations, Mirakl may sometimes transfer data to our affiliate located in the United States. This Policy applies to those transfers.
EU- US Privacy Shield
Prior to disclosing personal data to a third party, Mirakl shall notify the data subject of such disclosure and allow the data subject the choice to opt-out of such disclosure unless the disclosure meets any legal requirement Mirakl needs to comply with. Mirakl shall enter into contracts to ensure that any third party to whom personal data may be disclosed is aware of adheres to the principles or is subject to law providing the same level or privacy protection as is required by the principles and agrees to provide an adequate level or privacy protection. Mirakl shall also, upon notice, take reasonable and appropriate steps to stop and remediate unauthorized processing by third party agents and agrees to provide a summary or a representative copy of the relevant privacy provisions of its contracts with agents to the DOC upon request.
Mirakl’s commitments under the EU-US and Swiss-US Privacy Shield Framework are subject to the investigatory and enforcement powers of the United States Federal Trade Commission.
In compliance with the Privacy Shield Principles, Mirakl commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Mirakl at: email@example.com
Mirakl has further committed to cooperate with the panel established by the EU data protection authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner with regard to unresolved Privacy Shield complaints data transferred from the EU and Switzerland.
If neither Mirakl nor the EU Data Protection Authorities or Swiss Federal Data Protection and Information Commissioner resolves your complaint, EU and Swiss individuals have the possibility to engage in binding arbitration trough the Privacy Shield Panel.
You may also contact us in order to limit further use made of your data, to block or withdraw consent to the processing of your data (without affecting the lawfulness of processing based on consent before its withdrawal). When contacting us through the “Contact Us” form on our websites, Mirakl offers you the choice to withdraw from marketing communications.
Alternatively, if you wish to access, correct, modify or delete your personal data or if you have any question regarding this policy, please contact us at: firstname.lastname@example.org.