Transform after-sales service strategy with a unified digital platform
Grow after-sales revenue and profits, while delivering unified service experiences to your dealers, MROs and repair partners — everything they need for comprehensive equipment servicing on one platform.
Key challenges in the aftermarket industry
Declining revenue
Rising competition and cheaper spare parts alternatives erode revenue and reduce loyal customers’ repeat-purchase intent.
Shrinking profits
Fragmented tools and manual processes increase costs, reduce inventory visibility and contribute to declining profit margins in after-sales.
Frustrating customer experience
Scattered dealer networks create poor parts visibility, unclear pricing and longer lead times, leading to subpar service experiences.
Proven ways to increase your after-sales revenue & profits
Let your dealers sell in your sales channel
Bring all authorized dealers’ inventories together in a single platform. Customers see what’s available, view delivery estimates and can order directly — improving sell-through, gaining firsthand customer data and reducing missed sales.
Offer more choice and a wider catalog, without inventory burden
Expand beyond your owned and dealer-owned stocks. Onboard independent service centers, MRO partners, third-party vendors and accessories suppliers with Direct Fulfillment by Suppliers (DFS) to create a one-stop destination, capturing more customer spend.
World’s leading manufacturers trust Mirakl to digitize their after-sales commerce operations
220%
YoY growth of parts sales online for Toyota Material Handling, through dealer network aggregation
<24 hours
Spare parts lead time for Airbus customers, through range extension
What Mirakl can do for you
Mirakl's AI-powered platform creates a win-win-win solution for OEMs, distributors and buyers across fragmented distribution networks.
Turn aftermarket complexity into a predictable growth business
Deliver the transparency and speed your customers expect
Unlock the high-margin aftermarket sales at scale
“Mirakl is the leader in this space. I trust Mirakl to come up with the features and the capabilities within their platform, so me and my team can focus on our core business.”
One SaaS platform to power your aftermarket and spare parts operations
Omnichannel commerce experience
Deliver B2C-like experiences across all touchpoints, including next-generation agentic commerce through Mirakl Nexus APIs for automated workflows.
Catalog ingestion
Accelerate parts and accessories catalog onboarding with AI and synchronize with fitment data through automation, reducing manual effort significantly.
Inventory aggregation and pricing
Gain real-time inventory visibility and display accurate stock levels to customers across all channels. Support multi-tiered pricing.
Order management and fulfillment
Capture orders from every channel, automate order splitting and route each order to the optimal supply source.
Invoicing and payments
Streamline invoice creation and compliance while automating reconciliation across your network. Support flexible instant and deferred payment options.
Integration
Easily connect with your existing tech stack, including ERPs, PIMs, OMS, WMS and other essential aftermarket business tools.
Frequently Asked Questions
No. Mirakl’s solution overlays with your existing ERP systems, with no core system overhaul.
Yes. Mirakl supports account- and user-level customization, including catalogs, pricing, approvals and delegation.
Mirakl provides configurable, rule-based order routing that automatically directs orders to the optimal supply source — whether it’s your warehouse or a third-party provider.
Yes. Every distributor gets access to their Mirakl backend to manage onboarding, orders, fulfillment and performance, all within one platform.