Services marketplace

Enhance your value proposition with services

To further accelerate their online marketplace growth, organizations are adding complementary services to diversify and expand overall value delivered to their customers.

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Optimize the buying and ownership experience

Customers are looking for services that simplify the experience of owning and using products. Complementary services, from furniture assembly to installation and maintenance of commercial kitchen appliances, provide ongoing value to customers and foster deeper relationships.

By maintaining these recurring engagements, marketplaces create a new revenue stream and establish an opportunity for product upsell in the future.

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Technology

Launch services on your marketplace quickly and easily

Give your customers the holistic and convenient solution they expect while increasing your share of wallet by enhancing your product assortment with complementary services—all from a single platform.

Explore technology
  • Flexible service model configurations

    Define categories and subcategories of services, then empower service providers to configure offers to suit the unique definitions of each service listing.

  • Google Maps-powered service localization

    When service providers propose specific service locations, integrated Google Maps automatically match the right providers based on the customer’s geolocation.

  • Tailored pricing and consumption options

    Leverage various service delivery and pricing options, from vouchers and time-based consumption to price estimates from complex services that are finalized at service delivery.

  • Quality assurance guardrails

    Monitor service providers across customer rating, order acceptance, incident rate, and more. Set rules to automate for a consistent customer experience at scale.

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François GabertCMO, Leroy Merlin Brazil

After evaluating a number of different options for building our online marketplace, we selected Mirakl for its proven experience in marketplace business, strong and tested platform, service capabilities, and its ability to quickly implement the platform.

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