During my experience at Fnac, I discovered the Marketplace model and became convinced of its potential. I met Adrien and Philippe at this time: they managed Fnac’s Marketplace business. They were tried and true entrepreneurs, and I really enjoyed working with them. When they offered me a job at Mirakl 2013, I didn’t hesitate. As the Marketplace has a significantly different business model, we decided to offer business support to our customers. That is why we created the Client Success Services team in 2014.
Client Success is organized around three core businesses:
Strategic workshops that help our prospects define their marketplace strategy, analyze opportunities for growth and build out their Sales plan.
Operational Support to onboard vendors and ensure a timely and successful launch of their Marketplace business.
An ad hoc interventions to stimulate growth and Marketplace performance, and assist in defining strategies when the platform is live.
The Client Success team is growing quickly, and already has an impressive track record in bringing value to Mirakl clients.