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Casa del Libro launches its new online Marketplace with 2,8 million products

Spain’s leading bookstore chain Casa del Libro has implemented a new marketplace platform to support its growth strategy.

 

Madrid, March 1st 2017: Mirakl, the global leader in online Marketplace solutions, has announced that Casa del Libro, the bookstore chain owned by Grupo Planeta, has implemented a new Marketplace platform relying on its solution. By replacing its custom-built Marketplace platform with the Mirakl Marketplace Platform solution, Casa del Libro improves its Marketplace offering by both diversifying and expanding the number of products and categories, and by enabling an international deployment.

 

During the last 4 years, as the Casa del Libro Marketplace grow more successful; the necessity to upgrade the existing platform to reach the company’s growth objectives became more apparent. Moreover, with the intensification of competition in the Latin American market – mainly represented by Amazon arriving in Mexico – Casa del Libro has become aware of the need to use a more agile solution to optimize the management of its online activities.
The replacement of the existing platform with the Mirakl Marketplace Platform ™ is part of the three main axes of Casa del Libro’s strategy to accelerate:

 

  • Growth: with the ability to quickly recruit and integrate new sellers, both individuals and professionals, national and international, and therefore add new offers to its website.

 

  • Diversification: with the ability to add new categories, including school supplies, stationery, and a selection of accessories to provide better service and a better purchasing experience to its customers.

 

  • Internationalization: the marketplace is currently open only to the domestic market, but thanks to Mirakl’s currency and tax-management features, Casa del Libro can rapidly expand its activity to 7 new Latin American countries.

 

“Casa del Libro’s ambition is to be a leader in the books and cultural products business both online and in physical stores in the Spanish and Latin American markets. We have invested heavily in the strategic development of our marketplace to successfully offer 2.8 million products currently on our website” said Emiliano Ayala GALIAN, CEO of Casa del Libro.

 

“In order to offer the same quality and assortment in other Latin American markets, we needed to invest in a more flexible and modern solution. Mirakl provides us with the technology and expertise to succeed in this new stage in Casa del Libro’s Marketplace”.

 

Today, around 550,000 products sold by Casa del Libro are offered by some of its 19,000 marketplace sellers. By launching its marketplace platform with Mirakl, Casa del Libro expects to achieve an exponential increase in the number of sellers and products offered throughout the world.

 

We are pleased to contribute to this new initiative for Casa del Libro,” explains Philippe Corrot, CEO and co-founder of Mirakl. “Casa del Libro has been an e-commerce pioneer in Spain for more than 20 years, and already had the ambition to develop its own marketplace four years ago.

Custom-built platforms offer fewer capacities to manage the assortment expansion and require a lot of resources for their maintenance. These resources are generally consumed instead of being used to innovate and develop new features. At Mirakl, we are proud to have designed a safe and reliable solution to provide Casa del Libro with all the features and innovations required to support this new historic step of its activity.

 

About Casa del Libro

Founded in 1923, Casa del Libro S.L. is Spain’s leading bookstore chain, with 39 physical stores. In 1992, the company was integrated into Grupo Planeta, a multimedia group based in Barcelona and operating in the publishing, audiovisual and communication sectors in Spain, France, Portugal and the Americas. In 1996, Casa del Libro distinguished itself as a pioneer in the digital market, inaugurating casadellibro.com, the leading online bookstore in Spanish.

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Mamaspace.com joins forces with Mirakl Marketplace and aims for pan-European partners

Mamaspace, a start-up aiming to disrupt the mother market by launching a marketplace with Mirakl to offer products and services before, during and after pregnancy.

 

Feb. 22 2017 – Mirakl, the leading global marketplace solutions provider, today announced that Mamaspace.com, the lifestyle and shopping universe with everything a mother needs before, during and after pregnancy, has selected the Mirakl B2C Marketplace Platform to build an online experience that will give mothers access to the best and most exciting products, from supplies large and small.

 

Mamaspace recently launched in Denmark and aiming for pan-European partnerships as part of its expansion across Europe, with a vision to become the go to marketplace serving mothers all over the world.  Mamaspace will also provide a range of in-country services to support mothers through their pregnancy and motherhood journey, as well as local customer service teams as part of its franchisee business model.

 

Marc Jeilman, Chairman and investor at Mamaspace.com said, “The marketplace will offer a unique end-to-end experience. We’re currently looking for prospective master franchisees, who are motivated to develop a local mamaspace.com presence in their respective countries. We are being very selective in terms of finding the right partners, wanting experienced and passionate people who understand what it takes on the ground to service a market. Mamaspace.com is an opportunity to offer a B2C platform with hundreds of Nordic brands, and partners can freely onboard local kids brands with an innovative shop-in-shop experience”.

 

Mirakl has been selected as a strategic technology partner of Mamaspace.com because the Mirakl Marketplace Platform enables the company to scale at speed into new countries, quickly onboard suppliers and categories, and simplifying the localisation of content, pricing and shipping. In addition, the marketplace will provide a rich level of customer data that will allow Mamaspace.com to tailor its offerings as mothers and children grow and develop.

 

Marc Jeilman added, “The marketplace strategy is optimal for all involved parties. It dramatically lowers operational costs and working capital, allowing us to be nimble and profitable. Mamaspace.com can focus on the job of exciting and delighting customers, rather than managing an eCommerce platform and logistics operation. By being that focused we earn the brand loyalty and trust of our mothers wherever they are on their pregnancy journey.”

 

The Mirakl Marketplace Platform provides a secure online environment to host transactions between buyers and sellers of both products and services – both B2B and B2C organisations can dramatically increase their product range, expand geographically and introduce a profitable new sales channel.  Organisations can use marketplaces to retain their price competitiveness, increase margins, as well as test and extend product ranges inventory and risk free.  Ultimately this keeps customers excited about a brand and generates repeat business.

 

Eric Chemouny, Senior Vice President for EMEA at Mirakl concluded, “Mamaspace.com is an exciting company working to bridge the gap between the product and services that mothers seek. Its founders have recognised that the Mirakl Marketplace Platform and a business model fundamentally based on using technology to drive scale and agility online will see them grow and win over customers across Europe.  The marketplace model means that the right products will be at the fingertips of their customers, when and where they need them.  It is exciting for us to work with companies that share our values and belief in the power of marketplaces to be a platform for the future for site owners, suppliers and most importantly, customers.  It’s incredible to think that a business like this would not have even been possible a few years ago without the adoption of a marketplace model.  This is an exciting glimpse into how, we believe, marketplaces will continue to evolve.”

 

About Mamaspace.com

Mamaspace.com is owned by the private equity and venture capital fund LesET. The fund recently acquired the mommy-portal “min-mave.dk” in Denmark and is in negotiations with similar forums in Europe. LesET is a fund entirely focused on making it possible for companies within the baby and children industry to achieve their goals. All the while shaping the future generation. LesET provides capital, professional consultancy, and tailored services to develop and empower small, early-stage and emerging companies targeting children and mothers. LesET believes that the future lies within innovation and in the hands of our youth, and therefore encourages the development of innovative products and services for this segment. For more information: www.leset.dk

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Mirakl Announces Record Growth, Continued International Expansion

Platform drives marketplace adoption and higher profit margin for leading global retailers and B2B organizations

Paris, Boston, London, Munich – Jan. 26, 2017Mirakl, the leading global marketplace solutions provider, today announced record customer, revenue and organizational growth. Mirakl is dedicated to helping multi-channel retailers, pureplay eCommerce providers, and B2B organizations, build a highly profitable new sales channel by deploying the marketplace model.

The close of 2016 marked the 16th consecutive quarter of customer and revenue growth for Mirakl. In addition, Mirakl experienced:

  • 77% year-over-year customer count increase, with 110 customers operating marketplaces in over 40 countries and 20,000 sellers on the Mirakl Marketplace Platform.
  • 100% year-over-year bookings increase.
  • Most notably, customers who deployed the Mirakl’s Marketplace Platform in both 2015 and 2016 experienced 500% year-over-year revenue growth.

Mirakl continues to see record revenue and profit margin growth for customers who continue to invest in their marketplace strategy, add more sellers and expand their offerings.

Fueling Mirakl’s growth is the increased understanding by retail and B2B executives of the marketplace model and its importance to their omni-channel customer experience. While giants like Amazon, Alibaba and eBay have captured the lion’s share of eCommerce growth, Mirakl customers, including Best Buy Canada and Halfords, have seen the power of the marketplace model and are deploying it as part of their strategy.

“Digital commerce has a profound effect on in-store experiences,” said Régis Schultz, CEO, Monoprix, and former CEO, Darty. “Beyond the revenue contribution, I see the need to embrace the dramatic impact the online channel has on consumer expectations offline. The marketplace is a strategic investment in any omni-channel effort because it delivers incremental free traffic, it adds more customer value creating an endless aisle and fast introduction of new products which can then be brought into your owned inventory, and the marketplace is highly profitable which helps absorb the fixed costs of eCommerce – creating a revenue stream for innovation and improving the customer experience. The Mirakl team and solution have been exceptionally valuable – thanks to their unmatched expertise and innovative platform.”

Underpinning the success of these marketplace strategies is the Mirakl Marketplace Platform that saw significant product innovation in 2016, including:

  • Omni-channel enablement features for operators. Mirakl launched two core features – integration with click and collect, enabling operators to use the expanded online portfolio to drive in-store foot traffic, and pay on delivery in-store – further encouraging buyers to collect goods in-store.
  • Easy internationalization for operators. Mirakl launched comprehensive internationalization features including pricing and shipping management, and international seller quality assurance standards, allowing operators to easily enter new territories without the cost and overhead of establishing a local presence.
  • Comprehensive promotion and pricing tools for sellers. Mirakl launched a promotion engine that gives sellers greater ability to showcase offers and control price, such as amount reduction, percentage reduction, and free item offers.
  • Streamlined onboarding experience for sellers. Already a core strength of the Mirakl platform, Mirakl launched several enhancements to the Mirakl Catalog Integrator. New features include more formats for catalog import, auto-mapping for categories and stock synchronization between multiple shops.
  • Complex order and quote management for B2B manufacturers and distributors. Mirakl launched a quotation system that allows custom quotes to be provided at scale. This embraces the traditional B2B selling model of providing highly customized quotes, and order management is streamlined with invoice and credit management features.

To ensure customer success, Mirakl’s invested significantly in its alliance program, with over 50 partners involved in Mirakl’s BLINK partner program. Highlights include the joint launch of a Marketplace-as-a-Service offering with Accenture Digital in France, the release of Mirakl’s certified connector for SAP Hybris Commerce, and the announcement of a strategic partnership with ChannelAdvisor.

Additionally, Mirakl was recognized by Forrester Research as one of 20 Startups All Retail eBusiness Executives Should Know in 2016. To support this massive growth, Mirakl doubled its employee headcount to 105 total in 2016. Strategic executive hires included Jessica Iandiorio, SVP, Global Marketing, and Art Boyd, VP, Global Channels and Alliances. Mirakl also bolstered its advisory board with the addition of top retail industry veterans Sucharita Mulpuru, Chief Retail Strategist, Shoptalk, and Ed Coke, SVP, DigitasLBi.

“Today, companies need to become platform businesses – building networks of buyers and sellers – to earn new digital revenue,” said Philippe Corrot, CEO, Mirakl. “At Mirakl, we believe in a world where every retailer and brand can build and operate networks, capitalizing on their core DNA and brand value, to bring even more value to their customers. Our vision is to provide companies with a platform to help build networks of sellers, easily connecting more customers with more products in a highly profitable way. We believe deploying the marketplace model gives customers a new path to profitability and future-proofs their businesses. We’re so proud of our growth after only five years in business, and our critical investments in 2016 poise us for massive growth in 2017.”

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Accenture Interactive and Mirakl Collaborate to Help Organizations Speed the Implementation of Online Marketplaces and Support Growth

PARIS; Dec. 15, 2016  – Accenture Interactive and Mirakl, a provider of software-as-a-service based online marketplace platforms, are joining forces to help French organizations speed the creation of their own online marketplaces to generate new revenue streams, optimize operating profits and enhance their brand image by extending their products and services.

Under the new agreement, the companies will help accelerate the velocity with which customizable, cloud-based online marketplaces for business-to-business and business-to-consumer transactions of goods and services can be created and deployed. Mirakl technology, which provides an open, secure and scalable marketplace infrastructure, will be coupled with Accenture Interactive’s digital expertise and capabilities to provide an integrated, end-to-end solution for organizations to more cost-efficiently and quickly launch new commerce platforms. Collaborating at the Accenture Innovation Center in Paris, which provides an immersive environment, the companies are already working together to prototype, pilot and implement the solution for several French retailers.

“By 2018, 53 percent of eCommerce growth will be driven by online marketplaces* and there is a strong potential to realize this opportunity,” said Olivier Ravel, managing director for eCommerce practice within Accenture Interactive in France. “Digital platforms are now becoming a default business model in most industry sectors. In our challenging business landscape, organizations must replicate the retail commerce leaders by improving synergies between complementary brands and our relationship with Mirakl will enhance our ability to help our enterprise clients do just that.”

Mirakl marketplace framework includes quality control and performance management for operators, prepackaged application programming interfaces, streamlined onboarding of products and services and advanced promotional features for sellers. As part of the relationship, Accenture Interactive will design the strategic positioning, implement and operate the Mirakl marketplace. The collaboration was formed as a result of Accenture Venture’s focus on open innovation, which aims to bring enterprise-relevant technology innovation from startups to Accenture’s enterprise clients.

“This collaboration strengthens our digital as-a-service offering, addressing the onboarding velocity challenge many organizations face by offering a turnkey solution,” adds Claude Chaffiotte, managing director Accenture Interactive France Benelux.

“We are very pleased to team with Accenture and develop a relationship based on strong, complementary, and recognized expertise,” said Philippe Corrot, Mirakl CEO. “Both Accenture and Mirakl have fully embraced the challenges imposed by digital transformation in a rapidly evolving business world and share a common goal of helping our clients improve their business performance.  Since its inception, Mirakl has been recognized for pioneering and streamlining the development of marketplaces, thanks to the robustness and agility of the solution and our business expertise. Through this relationship, we seek to accelerate this phenomenon, opening up new potential revenue streams.”* Sources : iCE / Fevad, Xerfi-Percepta

* Sources : iCE / Fevad, Xerfi-Percepta

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Mirakl Accelerates Online Marketplace Adoption With SAP® Hybris® Commerce

Mirakl’s SAP-Certified Extension for SAP Hybris Commerce Allows Brands, Manufacturers and Retailers to Rapidly Grow Assortment and Profit Margin

Boston, Paris, London, Munich – December 8, 2016Mirakl, a leading global marketplace solutions provider, today announced the availability of its SAP-certified extension for the SAP® Hybris® Commerce solution. Designed to speed the time-to-market for companies to launch their own online marketplaces, the extension makes it faster and easier to integrate the Mirakl Marketplace Platform™ with SAP Hybris Commerce to onboard external vendors and sync critical product and commerce components. This new extension, which is featured in the Hybris Extend Marketplace, completes the majority of the integration work required to connect the Mirakl Marketplace Platform with SAP Hybris Commerce. As a result, customers are better able to focus on their marketplace strategy rather than the integration effort.

In 2015, nearly a third of all U.S. ecommerce sales were completed on the top 10 marketplaces, according to research released by Retail Touchpoints. The online marketplace model, pioneered by Amazon.com, eBay and Alibaba, has taken both B2C and B2B ecommerce by storm. According to a study conducted by Forrester Consulting, commissioned by Mirakl, 89% of global consumers agree that marketplaces offer convenience; 90% said they would shop with same marketplace again when purchasing a similar product. To help them meet consumer expectations for greater choice, competitive prices and service experience, Mirakl gives manufacturers and retailers the solution and expertise they need to launch their own online marketplace. Customers such as Outiz, a major brand of Saint-Gobain Retail Building France, and Galeries Lafayette, rely on SAP Hybris Commerce and Mirakl to offer their B2C and B2B customers a smooth omni-channel experience.

The Mirakl Marketplace Platform integration for SAP Hybris Commerce:

  • Helps retailers drive more traffic and sales with more SKUs at a higher margin, without inventory investment.
  • Helps B2B distributors rapidly introduce new products and subsidiaries into their B2B ecommerce catalog, while reducing long tail inventory costs.
  • Helps B2B manufacturers increase sales through distribution partners while improving the brand experience for customers.

“We are excited to work with SAP Hybris and offer customers an efficient way to integrate our solutions, speeding time-to-market for marketplace projects,” said Philippe Corrot, Mirakl CEO. “Mirakl has been recognized for pioneering and streamlining the development of marketplaces, an area of keen importance to global brands. Our industry-leading solutions are recognized for the security, reliability, and robust features that modernize and improve our customer’s digital experience. Through this integration, we seek to accelerate the deployment of marketplaces on SAP Hybris Commerce.”

“At SAP Hybris, we believe the path to providing the greatest customer value is by offering a flexible, extensible platform to drive digital business,” said Marcus Ruebsam, senior vice president, Global Head Solution Management, SAP Hybris. “The Mirakl Marketplace Platform solution and the Mirakl extension help accelerate customer value for our B2B and B2C customers globally, who are investing in marketplace capabilities.”

The Mirakl Marketplace Platform™ makes it easier for commerce and marketing teams to enrich the customer experience by quickly scaling product assortment, without overhead. Bringing more product selection through easily managed external vendors helps increase the brand footprint, making it easier to acquire new customers and retain current customers.

About Mirakl
Mirakl provides a state-of-the-art software solution that allows B2C and B2B organizations to launch and operate an online Marketplace. The Mirakl Marketplace Platform makes it easy for operators to onboard vast numbers of vendors in a single platform to drastically increase their product selection, competitive prices, and a superior shopping experience. Mirakl helps some of the world’s leading organizations, large and small, including Best Buy Canada, Auchan, Carrefour, Condé Nast, Darty, Galeries Lafayette, Halfords and Truffaut to drive commerce and offer a greater scope for expansion combined with higher profit growth and lower risk. Founded in 2012, Mirakl drives Marketplace projects in more than 20 countries around the world and closed a $20 million Series B round of funding in July 2015. For more information: www.mirakl.com

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Coolshop Chooses Mirakl’s Marketplace Solution as The ‘Natural Way to Grow’ Its Online Retail Business

London, 21 November 2016 – Mirakl, a leading global Marketplace solutions provider, has announced today that Coolshop, one of Europe’s fasting growing online video game and accessories stores, is using Mirakl’s B2C SaaS Marketplace platform as a foundation for future growth and expansion.

Operating from stores in seven countries (UK, Germany, Sweden, Norway, Finland, Netherlands and Denmark), Coolshop has served over 1.6 million customers since its foundation in 2003.  Originally focused on computer games, the business has expanded to sell across 22 categories, giving customers the highest quality products and value for money.

The success of Coolshop has meant that space in its warehouses and stores has come under a lot of pressure.  Coupled with plans to continue expanding, the company needed to find a solution that would support controlled online expansion into new countries and categories, such as domestic appliances, without requiring a substantial investment in warehousing or infrastructure.

Jacob Risgaard, CEO at Coolshop said, “We fundamentally believe that a Marketplace is the natural way to grow Coolshop and means less risk or investment than other routes.  Mirakl Marketplace will allow us to more quickly on-board suppliers and expand categories without needing to hold stock.  Customers order from us, but items are shipped directly from the supplier through the Mirakl platform.  The flexibility of Mirakl will also mean that we can expand into new countries at speed and localise our site for language, pricing, and which products should be available.  What really attracted us to Mirakl, was not just the platform, but the support and expertise that we knew we would receive throughout the implementation, we did not feel that other providers could deliver the same value added services that would get us to market faster.”

The Mirakl Marketplace Platform provides a secure online environment to host transactions between buyers and sellers of both products and services – both B2B and B2C organisations can dramatically increase their product range, expand geographically and introduce a profitable new sales channel.  Organisations can use marketplaces to regain their price competitiveness, increase margins, as well as test and extend product ranges inventory and risk free.  Ultimately this keeps customers excited about a brand and generates repeat business.Commenting on Coolshop’s go live, Eric Chemouny, Senior Vice President for EMEA at Mirakl said, “Coolshop has seen the opportunity Marketplaces offer for low risk revenue growth and offer expansion, and moved quickly in its market to implement the Mirakl solution, which has consistently proven itself to help retailers meet these goals.  As Coolshop continues to excite its customers with new categories and reach out into new territories we look forward to Mirakl playing a key part in the company’s continued success.”

Commenting on Coolshop’s go live, Eric Chemouny, Senior Vice President for EMEA at Mirakl said, “Coolshop has seen the opportunity Marketplaces offer for low risk revenue growth and offer expansion, and moved quickly in its market to implement the Mirakl solution, which has consistently proven itself to help retailers meet these goals.  As Coolshop continues to excite its customers with new categories and reach out into new territories we look forward to Mirakl playing a key part in the company’s continued success.”

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Mirakl Announces Top Retail Industry Leaders to Join Advisory Board

Sucharita Mulpuru, chief retail strategist for Shoptalk, and Ed Coke, senior vice president at DigitasLBi, have joined Mirakl’s advisory board

BOSTON – Oct. 20, 2016Mirakl, the leading marketplace platform provider, today announced the addition of two retail thought leaders to its advisory board: Sucharita Mulpuru and Ed Coke. Mirakl believes in surrounding its team with the most respected and knowledgeable experts, and Mulpuru and Coke represent the best and brightest. The new advisors will counsel Mirakl on continued enhancement of the Mirakl Marketplace Platform and how to raise the visibility of Mirakl’s unique solution.

Sucharita Mulpuru, recently announced as Chief Retail Strategist for Shoptalk, was previously a Vice President & Principal Analyst with Forrester Research for more than a decade. At Mirakl, Mulpuru will bring her deep experience in retail and e-commerce to guide the company on how to help retailers reimagine their business, build profitable growth, and embrace the marketplace model. Her specialization in multichannel customer acquisition and retention, and knowledge of evolving consumer habits, will provide Mirakl with an enhanced perspective of current conversations within the retail industry.

“The digital marketplace model continues to disrupt the retail industry more than ever before, influencing large retailers such as Wal-Mart to change their e-commerce strategies,” said Mulpuru. “As an analyst I saw hundreds of e-commerce vendors on a yearly basis, and believe Mirakl offers a unique solution to the most challenging issue retailers face today: falling profit margins. I believe every retailer should have their own marketplace, and I am excited to join Mirakl’s advisory board and advise the team.”

Ed Coke, who currently serves as senior vice president at DigitasLBi, has built a successful career helping leading brands and retailers adopt e-commerce technology. In his previous roles as VP, Global Omni-Channel Strategy, Retail Business Unit at Oracle, and Group Vice President at ATG, Ed has seen hundreds of e-commerce projects deployed, and many competitors in his sales process. Ed will be a key advisor to the Mirakl team on their customer experience and growth strategies.

“In my experience, there is a specific path that software vendors with disruptive solutions must take to win customers and educate the market,” said Coke. “It is exciting to lend my know-how to a company with such a compelling and innovative solution that addresses the major challenges facing retailers today.”

“At Mirakl, we’re helping companies rethink the traditional retail and distribution value chain to meet today’s consumer need for greater assortment, competitive prices, and a better experience. Our goal is to provide a superior marketplace platform that allows retailers to improve their customer experience and bottom line,” said Adrien Nussenbaum, U.S. CEO and co-founder, Mirakl. “We are excited to bring renowned industry leaders like Sucharita and Ed to our advisory board to continue strategically evolving our solution and the value to our customers.”

To learn more about Mirakl’s advisory board, visit: https://www.mirakl.com/investors-advisors/

About Mirakl

Mirakl provides a state-of-the-art software solution that allows B2C and B2B organizations to launch and operate an online marketplace. The Mirakl Marketplace Platform makes it easy for operators to onboard vast numbers of vendors in a single platform to drastically increase their product selection, competitive prices, and a superior shopping experience. Mirakl helps some of the world’s leading organizations large and small, including Best Buy Canada, Woolworths, Auchan, Carrefour, Condé Nast, Darty, Galeries Lafayette, Halfords, Menlook, Oclio, The Beautyst and Truffaut to drive commerce and offer a greater scope for expansion combined with higher profit growth and lower risk. Founded in 2012, Mirakl drives marketplace projects in more than 20 countries around the world and closed a $20 million Series B round of funding in July 2015. For more information: www.mirakl.com

Media Contacts
Ketner Group PR + Marketing (for Mirakl)
Adrienne Newcomb/Mariana Fischbach, 512-794-8876
miraklpr@ketnergroup.com

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Electronics Retailer Darty Boosts Profit Margins with Mirakl Marketplace Solution

BOSTON – Aug. 18, 2016 Mirakl, the leading marketplace platform provider, today announced that Darty, a leading European electronics retailer, is seeing better visibility in search, greater profit margins and new category growth after implementing the Mirakl Marketplace Solution in 2014. According to a new case study published by Forrester Research1, Darty attributes its marketplace success to buy in from C-level support and the foresight to start with non-overlapping product categories, dedicate adequate employee resources and take advantage of Mirakl’s marketplace platform versus custom building their own solution.

Darty’s online marketplace has delivered the following results to date:

  • The retailer is able to generate €6 to €7 for every €100 sold through the marketplace (including any costs for administering the marketplace), compared to €2 to €3 that it generates from €100 sold in products that it stocks directly.
  • 20% of visits to the Darty website are driven by its marketplace items, which it attributes to increased visibility in search engine results.
  • An increase from 120,000 owned SKUs on Darty.com to 520,000 SKUs via the marketplace initiative.

Forrester spoke with Darty executives Cecile Helme-Guizon, Strategy Director, and Olivier Godart, Director of E-Commerce.

Based on Darty’s experience, Forrester makes the following recommendations to retailers in order to make the most of their own marketplace:

Analyze the buy- versus -build question carefully
Few retailers truly understand the complexities of managing hundreds or thousands of sellers, and few have the full IT resources to dedicate to this effort. Darty pays a maintenance and service fee to an outside vendor on an ongoing basis – but outsourcing the marketplace project ensured the company spent less upfront on an uncertain technology product and was able to generate a quick win.

Dedicate resources
Online marketplaces are not “set- and -forget” initiatives. Retailers must constantly manage seller effectiveness, accuracy of seller content and customer satisfaction with seller products. These tasks require dedicated and capable team members whose careful management ensures the overall success of the marketplace program.

Work with most receptive internal partners first
Internal merchants and stores often see marketplace as a sales competitor. To avoid that scenario, it can be wise to begin with non-overlapping categories. This gives the company culture time to digest the marketplace initiative.

“Darty’s marketplace success is the result of three things,” said Adrien Nussenbaum, U.S. CEO and co-founder, Mirakl. “First, Darty had the full support of the C-Suite and the ability to ingratiate the marketplace into company culture. Second, thanks to management’s support, Darty was able to dedicate the proper resources to the project. Finally, Darty chose to use the proven Mirakl Marketplace Solution, avoiding a long and costly custom technology build that ultimately saved the company millions of dollars.”

To learn more about Darty’s marketplace success and learn how other retailers can achieve similar results, download the full case study: ”Case Study: French Retailer Darty Boosts Margins Via Its Online Marketplace,” Forrester Research, Inc., Aug. 17, 2016.

About Mirakl
Mirakl provides a state-of-the-art software solution that allows B2C and B2B organizations to launch and operate an online Marketplace. The Mirakl Marketplace Platform makes it easy for operators to onboard vast numbers of vendors in a single platform to drastically increase their product selection, competitive prices, and a superior shopping experience. Mirakl helps some of the world’s leading organizations, large and small, including Best Buy Canada, Woolworths, Auchan, Carrefour, Condé Nast, Darty, Galeries Lafayette, Halfords, Menlook, Oclio, The Beautyst and Truffaut to drive commerce and offer a greater scope for expansion combined with higher profit growth and lower risk. Founded in 2012, Mirakl drives Marketplace projects in more than 20 countries around the world and closed a $20 million Series B round of funding in July 2015. For more information: www.mirakl.com

Media Contacts:
Adrienne Newcomb/Mariana Fischbach
Ketner Group PR + Marketing (for Mirakl)
miraklpr@ketnergroup.com
512-794-8876

1“Case Study: French Retailer Darty Boosts Margins Via Its Online Marketplace,” Forrester Research, Inc., Aug. 17, 2016

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Mirakl Announces Kelly Gow as EMEA Strategic Alliance Manager

Mirakl creates new role to develop and expand technology and implementation alliances in Europe

Mirakl has announced the appointment of Kelly Gow in the role of EMEA Strategic Alliance Manager. The new role is part of Mirakl’s strategic plans to support the substantial growth it has experienced, and to help drive further European growth through an enhanced partner program.

In her new role, Gow will be responsible for the development of key technology alliances to ensure that Mirakl’s customers can benefit from integration with the latest e-commerce and retail technologies to support their B2B and B2C Marketplace goals. Retailers, online pure players, service providers and media houses are all looking towards Marketplaces to drive new online revenue streams; globally, e-commerce sales are set to exceed USD3.5 trillion in the next five years; the web will account for 12.4% of global retail sales by 2019, according to research from eMarketer .

As part of this partner growth strategy, earlier this year Mirakl announced plans to expand its BLINK programme, a select group of e-commerce solution providers that deliver support and consultancy to B2B and B2C clients implementing the Mirakl Marketplace Platform. Gow will oversee the development of these relationships, as well as extend the value-add services available to partners, so that they receive the support needed to meet the high standards expected by Mirakl and its customers during and post-implementation.

Eric Chemouny, Senior Vice President for EMEA at Mirakl, said, “Kelly has played a key role at Mirakl as the company has developed, working directly with leading brands to deliver Marketplace solutions that are both increasing revenues and making them more agile as retailers. This role will apply that experience to building the best partnerships for our customers’ future needs, and ensure Mirakl continues to deliver ground-breaking solutions, as we grow.”

The Mirakl Marketplace Platform provides a secure online environment to host transactions between buyers and sellers of both products and services – both B2B and B2C organisations can dramatically increase their product range, expand geographically and introduce a profitable new sales channel. Organisations can use Marketplaces to regain their price competitiveness, increase margins, as well as test and extend product ranges inventory and risk free. Ultimately, this keeps customers excited about a brand and generates repeat business.

If you wish to know more about the Mirakl Partners ecosystem, get in touch with us.

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[REPORT] Retailers must seize the Marketplace opportunity

BOSTON – May 10, 2016

According to study, 89 percent of global consumers agree Marketplaces offer convenience; 90% said they would shop with same Marketplace again when purchasing a similar product.

Mirakl and ChannelAdvisor, a leading provider of cloud-based e-commerce solutions, announced the results of a new study, titled “Retailers Must Seize The Marketplace Opportunity,” conducted by Forrester Consulting and commissioned by Mirakl and ChannelAdvisor. The survey evaluates the success of Marketplace retailers and what they must do to better serve today’s empowered customer; it concluded that Marketplaces encourage customer loyalty, increase average order values and build trust.

“As evidenced by the Forrester survey, launching an online Marketplace offers retailers a new opportunity to interact and engage with customers,” said Adrien Nussenbaum, U.S. CEO and co-founder, Mirakl. “We’ve found that, in the U.S. alone, 64 percent of consumers purchase products from online Marketplaces one to two times per month.”

Among the findings uncovered by the survey, three stand out:

Online Marketplaces enhance the customers’ shopping experience.

Online Marketplaces allow customers to shop more conveniently, compare a wide assortment of products and discover new retailers. According to the Forrester report, 95 percent of U.S. respondents agreed that Marketplaces offer the convenience they appreciate.

Building trust is a central part of Marketplaces.

Consumer generated content is a crucial component to building trust with retail shoppers, with 88 percent of U.S. consumers citing ratings and reviews as important attributes to purchasing via an online Marketplace. To earn the trust of consumers, Marketplace sellers must deliver a high-quality experience, avoiding long delivery times, damaged items and low-quality products. Therefore, Marketplace operators need a robust technology platform that can automate and enforce seller quality control.

Marketplaces create deep customer relationships.

On a global scale, the majority of consumers indicated that they were satisfied with Marketplace purchases, more than 90 percent translating into increased customer loyalty. In the U.S. alone, 94% of consumers said they would shop with same Marketplace again if getting a similar product.

To take advantage of the growing popularity of Marketplaces, Forrester recommends retailers develop a strategy to build their own Marketplaces, with a focus on boosting customer experiences, building trust and getting noticed. Forrester also suggests that retailers building their own Marketplaces should proactively recruit and continuously assess sellers, and enhance their technology capabilities to support their Marketplace strategy.

“Mirakl believes the key to a successful online Marketplace strategy is engaging with partners who can help you deliver an excellent customer experience with the quality sellers and technology,” said Nussenbaum. “With Mirakl, a proven online Marketplace software solution, and ChannelAdvisor, the Marketplace provider to one of the largest database of sellers in the world, retailers can have the right components and partners in place to build a loyal customer base for their online Marketplace without risking damage to the overall brand image.”

Download the Forrester thought leadership paper “Retailers Must Seize the Marketplace Opportunity” here.